Once the payment has been confirmed, your files will be available for download.
Patterns may not be resold in any form and they may not be offered for free in any forum, such as a blog.
Payment options: Paypal, Bank transfer
Please contact me if you have any problem with your order.
Digital downloads are not refundable.
Cross stitch kits orders
Changing or cancelling an order
We process all orders as soon as possible. Therefore to cancel or change an order, please contact us as soon as possible on firstname.lastname@example.org. We will do our best to make the changes you require but if the order has already been dispatched, you will need to follow our returns procedure (please see below).
I entered the wrong address at checkout and my order hasn’t arrived.
Customers are responsible for ensuring the shipping details entered at checkout are correct. If an item is sent to the wrong address and later gets lost or delayed, unfortunately we cannot be held responsible and our policy is not to offer a refund in this situation.
Shipping & Delivery
We post our items using DHL. Buyers are responsible for any customs or import taxes that may apply in their country. We don’t have any control over delays due to items being held by customs in other countries. The customer is responsible for any import tax or customs charges that may be applicable.
Shipping times (DHL Post)
Germany: up to 3 working days
Europe: up to 4 working days
Great Britain: up to 6 working days
USA: 15 to 60 working days
Due to the disruption caused by COVID-19, some items are taking longer than expected to arrive. Thank you for your patience.
Your shipping options will be displayed at checkout, after you enter your shipping address.
We accept returns at the latest 30 days after delivery. Please contact us at email@example.com and we will provide further details on how to return your unused, unopened and undamaged item to us and a refund will be processed within 10 days. The costumer will have to pay for the return costs. Any issues with a lost order must be raised within 10 weeks since dispatch or we cannot process a replacement. Digital products, due to their instant nature of delivery, cannot be refunded.
Do you hold on to my credit card details?
No, all details supplied are not held by us, they are securely used and processed via paypal. We can guarantee the complete security of our site and payment processing SSL via WooCommerce. SSL (Secure Sockets Layer) is the security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Patterns may not be resold in any form and they may not be offered for free in any forum, such as a blog. They are hard work involving many hours.
Finished items may not be sold without our permission – please contact firstname.lastname@example.org if you have any specific questions.